What to Do If Your Scent Fushion Candles Order Is Missing

If you've placed an order with Scent Fushion Candles and haven't received it, don’t worry. Resolve the situation and ensure your order arrives.

Step 1: Double-check the Order Confirmation

Before taking further steps, review the order confirmation you received via email or text. The delivery address, order details, and expected delivery date are correct. Sometimes delays can happen if there’s incorrect information. If everything is accurate, move on to the next steps.

Step 2: Check the Delivery Tracking Information

If your order was shipped with a tracking number, check the tracking link provided in your confirmation or shipping email. This will help you see if the package is on its way or if there has been an issue.

  • If tracking shows was delivered, double-check with neighbors, roommates, or family members to see if they received it.
  • If the tracking shows a delay or an issue (e.g., "Out for delivery" for multiple days) us for assistance.

Step 3: Contact Scent Fushion Candles

If you can't locate your package or there’s an issue with the delivery, get in touch with Scent Fushion Candles customer support:

Have the order number, the date you ordered, and any relevant tracking information ready to help us investigate your case more efficiently.

Step 4: Review Our Refund or Resend Policy

If your order is confirmed as lost or undelivered.

Step 5: Check with the Shipping Carrier

If your order was shipped using a third-party carrier like USPS, you can contact them directly for more details on the delivery status. Provide your tracking number and ask about any issues or delays with the shipment.

Step 6: File a Claim if Necessary

If your item was lost during shipping, some carriers or our team can assist in filing a compensation claim. If your order was insured, we can help recover the cost of your item.

Step 7: Follow Up Regularly

 An issue may take time, but we encourage you to be proactive. If you haven't received an update within a few days, follow up. We’ll be happy to provide you with an update on the status of your order or its investigation.

At Scent Fushion Candles, we are dedicated to providing quality products and great customer service. We will work with you to resolve the issue, so stay calm and persistent.  keep all documentation, like emails and tracking details, as you process. We’ll do our best to ensure your order is delivered or refunded!