Order Processing & Shipping FAQs - Scent Fushion Support

FAQ - Scent Fushion Candles

Processing Orders

  • Order Processing: Orders are processed and fulfilled on business days only (Monday through Friday, excluding major holidays) to ensure timely delivery.
  • Next Business Day Processing: Orders placed on non-business days will be processed the next business day.
  • Fast Processing: Most orders are processed within 1-2 business days, ensuring quick delivery for our customers.
  • U.S. Shipping Only: Currently, we are unable to accept orders shipped to destinations outside the U.S.. All purchases must be delivered within the continental United States.
  • Authorization Required: All purchases are subject to bank authorization prior to processing. Only authorized purchases will be processed and shipped.

Welcome to Our FAQ Page!

Welcome to the Scent Fushion Candles FAQ page! Here you'll find answers to some of the most common questions our customers ask. Whether you're checking the status of an order, inquiring about shipping, or need help with returns, we're here to assist you.

If you don't find the answer to your question here, feel free to reach out to our Contact Us page, and our customer service team will be happy to help.

How Can I Check My Order Status?

You can easily check your order status by visiting the My Orders page in your account. Log in with your email and password to view your current and past orders.

  • The order summary page will provide detailed information about your current and past orders.
  • fter your order is shipped, you can track the delivery status by visiting the carrier's website. For USPS, you can check your tracking status directly on their site: USPS Tracking. Find the tracking number in your shipping confirmation email.

Note: Some carriers may not have tracking information available for up to 24 business hours after the order is shipped. If you have not received tracking updates, please allow time for the carrier to update their system.

How Can I Add Special Instructions to My Order?

If you need to add a special message or delivery instructions for your order, please visit our Special Instructions Page for detailed instructions on how to provide your request.

Orders Lost or Missing

If your tracking information confirms delivery, but you are unable to locate your package, please:

  1. Check with Neighbors: See if neighbors or family members accepted the package on your behalf.
  2. Search Delivery Areas: Look in your mailbox, porch, or other delivery areas where packages may be left.
  3. Contact the Carrier: Reach out to the carrier directly for additional information.

For any lost, missing, wrong, or damaged items, you must report them immediately upon receipt of the shipment. Please retain any damaged items, including the original packaging, as it may be required for the resolution process.

If you need further assistance, visit our Contact Us page for customer support.

Canceling Orders

If your order was placed less than 15 minutes ago and you would like to cancel it, please log into your account and select the order you wish to cancel.

  • If the cancellation is successful, you will receive a confirmation email.
  • If your order has already been processed or shipped, cancellation may no longer be possible, but you can always reach out to our customer service team for assistance.

For more information on how we handle cancellations, visit our Returns and Refunds page.